RESOURCES

Travel Requirements

Passports and Visas

You must carry a valid passport to enter Ecuador. It must be valid for 6 months beyond the duration of the trip. For visitors staying up to 90 days, there is no need for a visa. Only few countries need a visa. For more information click here.

Please note: we cannot be held responsible if you are refused entry to the country because you lack the correct passport, visa or other travel documentation.

If you need any help or advice with this just email us at info@topexperiences.ec

Age requirements

There is no minimum or limit age to travel with us. However, travelers under 18 must be accompanied by a responsible adult. In some of our tours, children under 6 are not accepted for safety reason. If you have any questions about this, please don’t hesitate to ask us at info@topexperiences.ec

Health

TopExperiencesEC understands that in order to take a trip, the passenger is in perfect physical and mental health. The tours we offer range from sea level up to 4000 meters above sea level. If you have a condition that is aggravated by altitude, ask your health care professional before deciding to take a trip.

Special diets

Under the requirement, we can provide with vegetarian, vegan, gluten-free,seafood-free, lactose-free, nut-free diets. In case your diet is not listed here, please notify us when confirming your journey. Not always will be possible to meet certain dietary restrictions different from the ones listed above. For more information please contact us at info@topexperiences.ec

 Conduct

We want to make sure our travelers have a great experience in every TopExperiencesEC tours, that’s why we ask everyone to comply with the authority and decisions of your Group Leader as well as abiding by and respecting local customs and laws.

We reserve the right to ask anyone who is deliberately not complying, or causing trouble to leave the group. In the event, you are asked to leave the group, no refund will be given, and you will have no claim against TopExperiencesEC.

Terms & Conditions

The following terms and conditions are applicable to all TopExperiencesEC products.

 Booking Policy

All TopExperiencesEC trips are booked online, over the phone or by completing a booking form. You can pay via bank transfer.

Full payment must be made at the moment of booking. Once we have confirmed the availability of the spaces and dates of your tour, we will send the details of your booking and a link with the total amount to be paid.

When payment is received, we will send you via email the receipt of your purchase and the details of your booking. Also, one of our team members will be in contact with you to help you with anything else you might need.

Payment Methods

TopExperiencesEC accepts the following means of payments

  1. a) Wire Transfers

In US dollars to:

Banco Internacional
Swift CodeBINTECEQ
AddressAv. Patria y 9 de Octubre

Quito – Ecuador

Account NameAndrade Benavides

Promociones Turisticas TopExperiencesEC

Account Number700628456

 

Booking Security Policy

Payment is 100% secure when purchasing from TopExperiencesEC.

For further information please contact us at info@topexperiences.ec

Privacy Policy

We are committed to protecting the privacy of our clients. All personal information provided to us will remain totally confidential; it will not be sold, rented, traded or shared.

We use the information you provide only to complete your request. This information is required in order to contact you about your travel plans, quotes and to complete your travel reservations and documents.

We do not share this information with outside parties except to the extent it is necessary to complete your reservation.

Changes in the itinerary

TopExperiencesEC reserves the right to make changes in the itinerary of its tours in case of force majeure and/or to safeguard the safety of our passengers. If we require modifying the itineraries, we will replace the original activity with another of similar or greater value. Under no circumstances, we will be liable to full or partial refunds as a result of necessary changes to itineraries, transport and or accommodation.

“Force majeure” is understood as an event that cannot be anticipated or prevented by TopExperiencesEC or its suppliers and may be (but are not limited to): natural disasters, adverse weather conditions or fires, volcanic activity, tsunamis or floods, disruption by landslides or earthquakes, pandemics or epidemics, terrorist acts or acts by a third party, governmental decisions, popular demonstrations or social unrest, road closures and / or risk factors upon which a state entity prohibits entry into a specific area, among others.

Date changes

Modifications to the original itinerary dates depend on the terms and conditions applied to each tour. If change is possible, an administrative fee of USD 150 will apply per person.

Last minute deals and other promotions are not subject to change.

If you wish to change your flight departure or return date, you will be subjected to the Terms & Conditions of your airline.

Name changes

TopExperiencesEC cannot guarantee the possibility to transfer the tour to a third person, as it depends on the terms and conditions applied by each tour operator we work with, and the proximity of the trips.

If change is possible provided that the third person meets all the requirements in relation to the trip, an administrative fee of USD 150 will apply. For further information, please contact us at info@topexperiences.ec.

Cancellations and refunds

We may cancel a trip at any time prior to departure if due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternative start date or in circumstances where cancellation is due to external events outside our reasonable control; refunds will be given less any unrecoverable expenses. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to vaccinations, travel insurance excess or non-refundable flights. For more information email us at info@topexperiences.ec

If you need to cancel your booking with TopExperiencesEC, you will need to notify us by email at info@topexperiences.ec. Cancellation fees depend on the terms and conditions applied to each tour.

For last-minute tours and cancellations received less than 30 days prior to departure, full payment will be lost.

However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms.

Flights

TopExperiencesEC will not be held responsible or compensate for any flight delays that may affect your participation in our tours. Flights booked with different airlines are subject to their own Terms and Conditions, and Limitations of Liability.

Travel Insurance

Travel Insurance is compulsory for all TopExperiencesEC tours. All travelers need to show proof of their travel insurance before participating in the tour. If you need help booking a travel insurance, please email us at info@topexperiences.ec

Limitations of Liability

TopExperiencesEC cannot be held responsible for any loss as a result of the failure of any third-parties (including tour operators, hoteliers, airlines); however, we will give every reasonable assistance in helping you resolve any dispute.

Our responsibility as a tour agency is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned by any vehicle, company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

Private Policy

What is this Privacy Policy for?

This privacy policy is for this website http://www.topexperiences.ec and served by  Top Experiences and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all EC national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.